Refund & Shipping Policy

We cannot accept returns or provide refunds due to strict health and safety, and hygiene standards. For these reasons, please choose carefully. 

Postage Times

Due to the current Covid-19 situation, we cannot guarantee usual postage times. Every effort will be made to get your products to you in a timely manner, but delivery is dependent on Australia Post and any international postage couriers.

Order Processing & Dispatch

Balanced By The Sea reserves the right to deny and refund either all/or part of your order at any time.

International & Domestic orders are sent out according to the various shipping selections made at Check Out. After orders are released to Australia Post, standard or express shipping times apply. 

Balanced By The Sea always endeavours to get your packages sent out as a matter of urgency, whenever possible. However, during busy periods/special events or holidays, we may get inundated with orders and delays may arise.

If delivery is needed urgently, please notify us immediately after purchasing via email, send to and include your order number so that we may prioritise your order.  

Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective or damaged. We will evaluate and rectify the issue where required.

If damages are evident due to postage issues, we will require photo proof to be emailed though to no later than 48 hours after delivery. Please note all our orders are tracked with Australia Post.


Information contained on Balanced By The Sea website is not medical advice and has not been evaluated by the Therapeutics Goods Administration (TGA). Whilst essential oils are natural and low-tox products, they are concentrated, therapeutic agents and can cause reactions in sensitive people. Please seek medical advice prior to using essential oils if you are taking any medications, have any underlying medical conditions or have any concerns.

Balanced By The Sea essential oil blends are not for use in pregnancy and breastfeeding or on children.

Balanced By The Sea does not make any claims that allergic reactions will not occur. Prior to daily use, please patch test on the inside of the wrist and monitor for skin irritation.


“Each and every being has an innate ability to heal as a gift from the gods.” – Mikao Usui


What is Reiki?

Reiki was discovered in the late 1800's in Japan by Dr Mikao Usui.

Reiki comes from the Japanese words “rei,” meaning Spirit/Universal Source, and “ki,” meaning life energy.

Reiki is a form of healing used to balance the body's energy system.

How does Reiki work?

Reiki is an energy healing technique, where practitioners use their hands to deliver life force to your body, improving the flow + balance of your energy, to support healing.

You lay on a massage table, fully clothed, as the practitioners hands hover over the body or provide gentle touch.

The Benefits of Reiki

The benefits of reiki are wide + varied. From reduced stress to emotional healing, improved sleep and relief of pain.

Reiki may help to calm your nervous system, clear brain fog, lift your mood and improve your energy levels. 

Many people report feeling clearer + lighter after a reiki session.

The Experience

Along with the practice of Reiki itself, I also infuse shamanic practices, essential oils, crystals + sound healing into your session to provide you with a deep, restorative + transformative experience.

During the session you may experience a deep, meditative state, warmth, tingling, coldness + the vision of colours.



After experiencing a reiki session with Chantelle, I cannot recommend her highly enough. Her ability to tap into her innate gift of intuition + connection allowed me to feel totally at ease and relaxed during the session. I walked away feeling regulated, emotionally lighter + grounded in the most positive way.



Chantelle's beautiful reiki session felt like a nurturing hug from the Universe. I felt safe and completely at ease. Her insights were incredibly on point and her advice + perspective were so supportive + encouraging. I left feeling like my mind, body + soul had been reset.



Reiki In-Person

60 mins - $120

75 mins - $150

Distant Reiki

40 mins - $80

To make a BOOKING, please click HERE