Refund & Shipping Policy
We cannot accept returns or provide refunds due to strict health and safety, and hygiene standards. For these reasons, please choose carefully.
Postage Times
Due to the current Covid-19 situation, we cannot guarantee usual postage times. Every effort will be made to get your products to you in a timely manner, but delivery is dependent on Australia Post and any international postage couriers.
Balanced By The Sea reserves the right to deny and refund either all/or part of your order at any time.
International & Domestic orders are sent out according to the various shipping selections made at Check Out. After orders are released to Australia Post, standard or express shipping times apply.
Balanced By The Sea always endeavours to get your packages sent out as a matter of urgency, whenever possible. However, during busy periods/special events or holidays, we may get inundated with orders and delays may arise.
If delivery is needed urgently, please notify us immediately after purchasing via email, send to chantelle@balancedbythesea.com.au and include your order number so that we may prioritise your order.
Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective or damaged. We will evaluate and rectify the issue where required.
If damages are evident due to postage issues, we will require photo proof to be emailed though to chantelle@balancedbythesea.com.au no later than 48 hours after delivery. Please note all our orders are tracked with Australia Post.
Disclaimer
Information contained on Balanced By The Sea website is not medical advice and has not been evaluated by the Therapeutics Goods Administration (TGA). Whilst essential oils are natural and low-tox products, they are concentrated, therapeutic agents and can cause reactions in sensitive people. Please seek medical advice prior to using essential oils if you are taking any medications, have any underlying medical conditions or have any concerns.
Balanced By The Sea essential oil blends are not for use in pregnancy and breastfeeding or on children.
Balanced By The Sea does not make any claims that allergic reactions will not occur. Prior to daily use, please patch test on the inside of the wrist and monitor for skin irritation.